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FAQ

COMMON QUESTION

How many Hino service workshop?

– Present, we have 21 service workshops. Besides, we have Customer Support Center 24/24 in Ha Noi and Ho Chi Minh.

– For more details, you can find more service workshop information via our website.

What is period of engine oil, TM oil and Differential oil?

I – For engine oil :

– All 300 series, 500 series and 700 series: Replace oil at first 5000km.

– For 300 series and 500 series using HINO genuine oil:

+ With normal operation condition, vehicles will replace engine oil every 20,000km

+ With hard operation condition, vehicles will replace engine oil every 15,000km or less depend on situation.

– For 700 series using HINO genuine oil:

+ With normal operation condition, vehicles will replace engine oil every 30,000km

+ With hard operation condition, vehicles will replace engine oil every 25,000km or less depend situation.

II. For TM oil and Differential oil :

– For 300 series, trucks will replace oil periodically every 30,000km

– For 500 series and 700 series, vehicles will replace oil at first 5000km. And trucks will replace oil every 30,000km.

Why warning sound appear when braking pedal?

– The warning sound is due to brake lining clearance is too large.

– Trucks should be driven to HINO workshop to maintain and check brake lining.

Why does water temperature meter abnormally operate (sometime high sometime low) , water is not hot?

– Due to vehicles long time using, connect in points with chasiss positions need cleaning up.

– Driver can clean trucks at DLR.

Why warning sound appear when braking pedal?

– The warning sound is due to brake lining clearance is too large.

– Trucks should be driven to HINO workshop to maintain and check brake lining.

Why does water temperature meter abnormally operate (sometime high sometime low) , water is not hot?

– Due to vehicles long time using, connect in points with chasiss positions need cleaning up.

– Driver can clean trucks at DLR.

What is period of engine oil, TM oil and Differential oil?

I – For engine oil :

– All 300 series, 500 series and 700 series: Replace oil at first 5000km.

– For 300 series and 500 series using HINO genuine oil :

+ With normal operation condition, vehicles will replace engine oil every 20,000km.

+ With hard operation condition, vehicles will replace engine oil every 15,000km or less depend on situation.

– For 700 series using HINO genuine oil :

+ With normal operation condition, vehicles will replace engine oil every 30,000km.

+ With hard operation condition, vehicles will replace engine oil every 25,000km or less depend situation.

II. For TM oil and Differential oil :

– For 300 series, trucks will replace oil periodically every 30,000km.

– For 500 series and 700 series, vehicles will replace oil at first 5000km. And trucks will replace oil every 30,000km.

How many Hino service workshop?

– Present, we have 21 service workshops. Besides, we have Customer Support Center 24/24 in Ha Noi and Ho Chi Minh.

– For more details, you can find more service workshop information via our website.

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